customs brokerage, freight forwarding and truck transportation

Update - Courtesy Copies of CBP28 or CBP29 Issued to Importers

: US Customs

Requests for Information & Notices of Action – CBP Announces that Brokers Will Receive Courtesy Copies 2017-05-18

The present notice is an update to Milgram’s April 19th news posting, where we informed trade that brokers were experiencing delays or simply not receiving courtesy copies of CBP28 – Requests for Information or CBP29 – Notices of Action issued to importers by U.S. Customs & Border Protection (CBP), as was common practice previously.
On April 27, 2017, members of the National Customs Brokers & Forwarders Association of America (NCBFAA) Centers Sub-Committee met with the 10 directors of CBP’s recently created Centers of Excellence and Expertise (CEEs). One of the issues discussed was the need for brokers to continue receiving courtesy copies of CBP Forms 28 and 29.
The CEE directors agreed that the center teams should send copies to the brokers. However, until a fully automated method is developed, the CEEs committed to sending courtesy copies by mail or email attachment to the broker contact listed in the Automated Commercial Environment (ACE) portal account.  All agreed that this would be the most consistent approach.
Because multiple names can be listed in ACE, customs brokers may consider adding a specific contact for CEE purposes. For those brokers who do not have their portal contact, the NCBFAA encourages them to update the portal information so that CBP can send the courtesy copies. The CEE directors have requested that brokers report instances where they do not receive copies of the CBP28 and CBP29 forms.
Milgram (M.O.T. Intermodal Shipping USA, Inc.) has a single contact listed in its ACE portal account. However, even though brokers may have updated their contacts in ACE, it seems some CEE communications are sent to obsolete contact emails – likely due to some port offices or CEEs having saved previous contact info and not checking updates in ACE before sending.
If you receive a CBP Form 28 or CBP Form 29, please ensure you review and address the form immediately, and to err on the side of caution, also please forward a copy ASAP to your Milgram representative for review and advice as these are time sensitive documents.

Source: NCBFAA and Milgram


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