customs brokerage, freight forwarding and truck transportation

Brokers Experiencing Delays or Not Receiving Copies of CBP28 or CBP29 Issued to Importers

: US Customs

Requests for Information & Notices of Action – Brokers Not Always Receiving Courtesy Copies 2017-04-19

U.S. Customs & Border Protection (CBP) is presently transitioning to the use of Centers of Excellence and Expertise (CEEs), where specific CEEs will review entries from different ports for a commodity, whereas in the past each CBP port office would review the entries where goods were imported (regardless of commodity).

Thusly, we are seeing a change in the routing of CBP Requests for Information (CBP Form 28) as well as Notices of Actions (CBP Form 29). 

When previously handled at the port level, CBP28’s and CBP29’s were sent to the importer along with a courtesy copy to the Customs Broker.  This is happening less and less, and when the courtesy copy is provided to the Customs Broker, a delay is occurring in receipt of the notice from CBP.

If you receive a CBP Form 28 or CBP Form 29, please ensure it is reviewed and addressed immediately, and also please provide a copy ASAP to your Milgram representative for review and advice as these are time sensitive documents.



Milgram has developed a reputation for providing the highest level of service in the fields of Customs Brokerage, International Freight Forwarding and Ground Transportation.

We strive to make things simple for our clients by doing them better, and work hard to meet and exceed our clients expectations.

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